Case Management

2 women sitting on black sofa

Fully customized management​

Case management is a coordinated effort between organizations that work to provide quality health care solutions that are customized to a client’s specific and individual needs. This health care approach is designed to be customized to the client to best address unique needs on the client’s own timeline. In addition to traditional health services, case management can also aid with employment searches, transportation solutions, and community involvement. This collaborative process involves assessment, planning, plan implementation, and evaluation to successfully achieve the client’s desired outcome.

There are four basic levels involved with case management – intake, needs assessment, service planning, and monitoring and evaluating (not necessarily in any order). Case management levels can be revisited as needed depending on how well the case manager and client are navigating their plan.

What does a Case Manager do?

Case managers are health service professionals who work toward the goal of bettering the life and needs of their clients. Case managers will work with clients, the client’s families, community members, and other health professionals to address their clients’ individual and specific needs. Case managers are responsible for making sure their clients have the resources they need to meet their agreed-upon goals. Case managers must also advocate on behalf of their clients as these individuals are often not in a position to advocate for themselves.